Dear Customer

For any complaint/grievance or to report any unauthorised transaction , please contact us through our mobile banking app, or visit our nearest branch, customer support email, or toll-free number. You’ll receive an acknowledgment within 48 hours

LEVEL 1: Customer Service Agent and Branch Officers

• Branch Officers: Visit any of our branches to record your complaint in the complaint register. Each branch displays the name and contact details of officers available to assist with your concerns.

• Customer Service Agents: Complaints received through any of our virtual channels will first be addressed at this level. An acknowledgement will be sent to the complainant within 48 hours of registering the complaint. This communication will be shared on the customer's registered contact details or through any other mode the Bank considers appropriate.

• Reach our Customer Service Agents through Mobile/Internet Banking (Profile > Help and Support), Email at [email protected] or [email protected], or our Helpline at 080 4832 9999 / 1800-121-1905

LEVEL 2: Zonal Head / Grievance redressal officer (GRO)

If the complainant is not satisfied with the response received from the branch officer/head at Level 1, they can escalate their grievances to the respective Zonal Head. The Zonal Head will ensure to respond within 7 working days of receiving the complaint. The Email ID and contact details of the respective Zonal head are available in the branches.

Similarly, if the complainant is not satisfied with the response received from Customer Service Agents at Level 1, they can escalate their grievance to Level 2 to the Grievance Redressal Officer (GRO) and the same is available on the website of the bank.

LEVEL 3: Principal Nodal Officer (PNO)

If the complainant is not satisfied with the response received from the customer service in Level 2, they can escalate their grievance to level 3 by appealing to the Nodal Officer of the Bank.

Contact details of the Principal Nodal Officer:

Name: Swetha S

Address: Indiqube Ashford Park View, First Floor, Municipal No. 9, 80 Feet Rd, Industrial Layout, Koramangala 3rd Block, Ward No. 68, Bengaluru - 560034, Karnataka

Email IDs: [email protected] , [email protected]

Contact Number: : 080 4831 8328

LEVEL 4 - The RBI Banking Ombudsman

If you are still not satisfied with the responses received from the Bank, or if you have not received any response within 30 days of submitting your complaint, you may approach the RBI Banking Ombudsman for resolution. You can use the details below to raise a complaint with the RBI Banking Ombudsman:

• Sachet Portal: https://sachet.rbi.org.in
• Complaint Portal: https://cms.rbi.org.in
• Toll-Free Number: 14448