Dear Customer

For any complaint/grievance or to report any unauthorised transaction , please contact us through our mobile banking app, nearest branch, customer support email, or toll-free number. You’ll receive an acknowledgment within 48 hours

LEVEL 1: Customer Service Agent and Branch Officers

• Branch Officers: Visit any of our branches to record your complaint in the complaint register. Each branch displays the name and contact details of officers available to assist with your concerns.

• Customer Service Agents: Complaints received through any of our virtual channels will first be addressed at this level. An acknowledgement will be sent to the complainant within 48 hours of registering the complaint. This communication will be shared on the customer's registered contact details or through any other mode the Bank considers appropriate. Our team aims to resolve the issue within a maximum Turnaround Time (TAT) of 7 working days, subject to the customer providing all necessary information.

• Reach our Customer Service Agents through Mobile/Internet Banking (Profile > Help and Support), Email at [email protected] or [email protected], or our Helpline at 080 4832 9999 / 1800-121-1905

LEVEL 2: Zonal Head / Grievance Redressal Officer

If you are not satisfied with the response received from the branch officer or head at Level 1, you may escalate your grievances to the respective Zonal Head. The Zonal Head will ensure a response within 7 working days of receiving your complaint. The email address and contact details for the respective Zonal Head are available at the branches.

Additionally, if you are not satisfied with the response from Customer Service Agents at Level 1, you can escalate your grievance to Level 2, by reaching out to the Grievance Redressal Officer (GRO).

Contact details of the GRO:

Name: Aashish Saxena

Address: Indiqube Ashford Park View, First Floor, Municipal No. 9, 80 Feet Rd, Industrial Layout, Koramangala 3rd Block, Ward No. 68, Bengaluru - 560034, Karnataka

Email IDs: [email protected]

Contact Number: 080 6939 0473

LEVEL 3: Principal Nodal Officer

If you are not satisfied with the response received from customer service at Level 2, you may escalate your grievance to Level 3 by appealing to the Nodal Officer of the Bank. The Nodal Officer will acknowledge your complaint within 14 working days of receipt.

Contact details of the Principal Nodal Officer:

Name: Swetha S

Address: Indiqube Ashford Park View, First Floor, Municipal No. 9, 80 Feet Rd, Industrial Layout, Koramangala 3rd Block, Ward No. 68, Bengaluru - 560034, Karnataka

Email IDs: [email protected]

Contact Number: : 080 4831 8328

LEVEL 4 - The RBI Banking Ombudsman

If you are still not satisfied with the responses received from the Bank, or if you have not received any response within 30 days of submitting your complaint, you may approach the RBI Banking Ombudsman for resolution. You can use the details below to raise a complaint with the RBI Banking Ombudsman:

• Sachet Portal: https://sachet.rbi.org.in
• Complaint Portal: https://cms.rbi.org.in
• Toll-Free Number: 14448