Terms of Service- Digital Current Account

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These terms and conditions, along with any agreements, annexures, exhibits, or any additionalservice terms applicable to the Digital Current Account services opened through Digital Portal (asdefined below) (“Digital CA Terms”), apply when you ("you" or "Customer") opt to avail DigitalCurrent Account services (“Digital CA Services") provided or made available by slice Small FinanceBank Limited (the "Bank", "we", "us" or "our”) either through any digital platform operated by theBank including but not limited to slice business application or by any authorised third-party ("DigitalPortal").

In addition to the Mobile Banking Terms, the Digital CA Terms along with any other agreements ordocuments executed / accepted by you, apply to you for availing the Digital CA Services. Digital CATerms

By registering for using Digital CA Services, you signify that you have read, understood and agree toyour agreement to be bound by these Digital CA Terms without any limitation. If you do not agree withthese Digital CA Terms, please do not register or avail Digital CA Services.

The headings contained in these Digital CA Terms are for reference purposes only.

These Digital CA Terms incorporate the Privacy Policy of the Bank (including any updates andamendments), available here by reference.

Definitions

In these Terms, the following words and phrases will have the meaning stated hereunder unlessindicated otherwise:

“Applicant" refers to an individual or sole proprietor who submits a formal request to the Bank forthe opening of the Digital Current Account, subject to the eligibility criteria provided in these DigitalCA Terms and Banks' policies and procedures, on the Digital Portal Digital CA Services.

“Chargeback” refers to the reversal of a payment transaction initiated by the Customer’s bank inresponse to a dispute or claim that the transaction was unauthorized, fraudulent, or not inaccordance with the terms agreed upon.

“Debit Card” is a physical and/or virtual payment instrument linked to a Digital Current Accountwhich can be used by the Customer to withdraw cash, make domestic online payments, point of sale(PoS) terminal or quick response (QR) code transactions, cash withdrawal through domestic PoS and contactless payments subject to applicable laws.

“Digital Current Account” means a form of non-interest bearing demand deposit where fromwithdrawals are allowed any number of times depending upon the balance in the account or up to aparticular agreed amount and shall also be deemed to include other deposit accounts which areneither savings deposit nor term deposit.

“Customer” means any individual or sole proprietorship concern, who is/are permitted by RBI toopen/maintain Digital Current Account with Bank.

"IMPS Facility" means the Immediate Payment service Funds Transfer Facility through NPCIsystem.

"IMPS Regulations" means the circulars, guidelines, or regulations issued by the NPCI and anypractices and/or policies followed by the Bank from time to time.

"KYC Framework" means and includes Master Direction - Know your Customer (KYC) Directions,2016 issued by the Reserve Bank of India ("RBI"), read with the Prevention of Money Laundering Act,2002

"KYC Policy" means the board approved know your customer policy of the Bank.

"User” or “you” or “Merchant” refers to an individual or business entity (represented by anauthorized representative) that sells goods or services to customers and accepts payments inexchange for those goods or services inclusive of a marketplace

"NPCI" means National Payment Corporation of India.

"Regulations" means circulars, guidelines, or regulations and/or guidelines issued by the RBI, NPCIor any other regulators for the subject matter contained under these terms.

"RBI" means Reserve Bank of India.

"MPIN" shall mean the mobile banking PIN and/or password or other similar form factors generatedat the time of registration of the Merchant on the Digital Portal.

"Politically Exposed Person" or “PEP” refers to individuals who are or have been entrusted withprominent public functions by a foreign country, including the Heads of States/Governments, seniorpoliticians, senior government or judicial or military officers, senior executives of state-ownedcorporations and important political party officials.

"QR Code" refers to a quick response code which is a two-dimensional barcode that encodespayment information or transaction details and is issued to the User by the Bank for acceptingpayments from Customers.

"QR ID" refers to a unique seven (7) digit code related to a QR code that is issued to the User by theBank.

Eligibility criteria to avail the Digital CA Services:

• Only self-employed individuals and sole proprietorships or such other persons as per thediscretion of the Bank are eligible to avail Digital CA Services.
• Applicant should be an Indian citizen and resident of India.
• Applicant should be 18 years and above.
• Applicant should be physically present in India at time of digital application and/or video-KYC.
• Applicant should not have a tax obligation to any country other than India (FATCA reportable).
• Applicant should not be a PEP under the KYC Framework.
• Applicant’s mobile number should be linked with Aadhaar number of the Applicant (onlyapplicable in case of accounts opened using OTP based Aadhaar e-KYC authentication)
• Each eligible Applicant can only open one Digital Current Account.
• GST registration and/or Udyam registration of the individual or sole proprietor is mandatory
• Applicant must provide a declaration that their exposure in the total banking system is notgreater than ₹50 crore as per applicable law

The Bank may, in its sole discretion, impose any other qualification or eligibility criteria.

FATCA-CRS Declaration

• You agree to abide by and be bound by all applicable regulations, instructions or guidelinesissued by the RBI, the Common Reporting Standards ("CRS"), Foreign Account TaxCompliance Act of United States of America ("FATCA") and any other governmental orregulatory authority.
• You understand that the Bank is relying on your Information for determining your compliancestatus with FATCA and CRS (Common Reporting Standards).
• You agree to inform the Bank within 30 days if there is any change in such Information.
• You agree that the Bank may also be required to report the relevant details to a governmentalor regulatory authority in India, including Central Board of Direct Taxes, or close or suspendyour Digital Current Account, if instructed or required by applicable law to do so.

Digital CA Services

In relation to Digital CA Services, the Bank will provide the following functionalities and services toyou on the Digital Portal.

• Open Digital Current Account, on receipt of a request/application from the Applicant throughDigital Portal.
• No interest shall be paid on deposits held in Digital Current Accounts.
• The amount lying in the Digital Current Account is withdrawable on demand anytime eitherthrough the Digital Portal or through branch visits subject to applicable laws and Bank’sinternal policies.
• No monthly minimum balance requirement on the Digital Current Account.
• Once KYC is verified and onboarding in complete, Customers get immediate access tocurrent account and can start transacting right away.
• Any additional products associated with the Digital Current Account will be communicatedto the Customer promptly and shall remain entirely optional for the Customer.
• Provide customer support to you in relation to the Digital CA Services, including providing thefacility to raise grievances, complaints or provide feedback, in relation to Digital CA Services;and
• Provide any ancillary or support services to enable you to avail Digital CA Services.

During your registration, for the purpose of creating and enabling the use of Digital CA Services byyou, Bank may collect, process and share Information about you with third parties in accordancewith its KYC policy and Privacy Policy, for undertaking customer identification procedures andcustomer due diligence and verification, in accordance with KYC Framework ("KYC Process").

Digital Current Account will be opened in a single holding capacity (cannot be a joint account).

Customer Consents and Representations

The Customer consents to and provides the following representations and warranties:

• The Customer agrees to voluntarily share their personal data, including Aadhaar details andPAN card number, for opening their Digital Current Account and to avail allied services fromBank
• There is no insolvency proceedings initiated against the Customer, nor the Customer hasbeen adjudicated insolvent.
  The Customer represents and warrants that its aggregate exposure under the banking systemdoes not exceed ₹50 crore and shall provide a self-declaration to this effect during theonboarding process. In the event that the Customer’s exposure reaches or exceeds ₹50crore, the Customer agrees to promptly notify the Bank in accordance with applicableregulatory guidelines, including those set forth in the Consolidated Circular on Opening ofDigital Current Accounts and Cash Credit/Overdraft Accounts by Banks April 19, 2022
• The information provided through the Digital Portal during the Digital Current Accountopening process are accurate and complete and will be considered final and legally binding.The Customer agrees that Bank has every right to reject the Digital Current Account openingapplication, if there is any erroneous, incomplete or misleading information provided by the Customer or for incomplete or erroneous KYC or Anti Money Laundering (“AML”)/ CounterFinance Terrorism (“CFT”) checks failure or in accordance with Bank’s internal policies or forany other reason whatsoever and without assigning any reason. The Bank reserves the rightto take necessary action, legal or otherwise, if the Bank finds any wilful modification/withholding of information or misrepresentation by the Customer. The failure to providerequisite documentation and information will result in rejection of application by the Bank.
• The Customer will be required to submit at the Bank’s request, such further documents,information, matters and things as the Bank may consider necessary for opening the DigitalCurrent Account.
• The Customer has assessed the suitability of the Digital Current Account based on their risktolerance, financial capability, and investment objectives. If any transactions are flagged assuspicious or undesirable, the Bank maintains the right to initiate suitable measures.
• The Customer herewith agrees that if the application is rejected, the Bank may retain thedocuments and any document submitted by the Customer on the application or otherwise.
• The Customer confirms that the Digital Current Account is being opened for their own useand that the mobile number, SIM and device used for opening the Digital Current Accountbelongs to the Customer.
• The Customer will not share the credentials pertaining to the Digital Current Account openingwith any other person.
• The Customer opening a Digital Current Account under these Digital CA Terms declares thatif there is a change in the tax residency (i.e. FATCA reportable) they will intimate the Bankwithin 30 days of such change.
• The Customer agrees that the Bank may debit their Digital Current Account with servicecharges as per the schedule of charges as may be applicable from time to time provided onthe website of the Bank. Goods and Service Tax (GST) as applicable will be levied on all feesand charges levied by the Bank and/ or in connection with banking services.
• In case of adding funds to the Digital Current Account, credit to the Digital Current Accountswill be done post opening of Digital Current Account as per the onboarding process and KYCProcess and is subject to realisation of the funds received from the Customer.
• All transactions in Digital Current Account will be done by legitimate sources only and DigitalCurrent Account will not be used for any purposes which are contrary to law. In the event, theCustomer violates these Digital CA Terms or applicable laws, the Bank may, in its absolutediscretion, discontinue the Digital CA Services without any notice to the Customer.
• The Customer will pay to the Bank forthwith upon demand by the Bank, without demur, theproceeds of any wrong credit or excess credit or debit balance or overdraw, received/createdin whatsoever manner. In all such instances, the Bank will be entitled to undertakeappropriate measures deemed fit in the interests of the Bank.
• Notwithstanding any other provisions contained herein, the Bank reserves the right to placea debit freeze, total freeze or exercise its lien on the Digital Current Account or to close orsuspend the use of the Digital Current Account at the absolute discretion of the Bank, with orwithout notice to the Customer. The Bank may at its sole discretion take suitable action ifBank is of the opinion that continuation of services is prejudicial to its interest. The foregoingactions may be taken by the Bank in the event any discrepancies, inaccuracies in theinformation submitted by the Customer, any false / representation made by the Customerwith reference to such Digital Current Account, action pursuant to any observations arisingout of regular monitoring of Customer's Digital Current Account by the Bank and/or anyissues arising at the time of document verification. Provided however, the Bank may seekadditional information or documents from the Customer at any time and Customer willcomply with such requests failing which the Bank may exercise of any of the rights. In casethe Digital Current Account is put under freeze, the Customer agrees that principal amountin such account kept (if any), will be payable to in accordance with Bank’s internal policies.The closure proceeds will be payable only once lien is expressly removed by the Bank.
• The Customer shall regularly review the changes, modifications or amendments, if any, madeby the Bank in any of the above, by accessing these Digital CA Terms.
• The Customer authorizes the Bank to exchange, share, disclose or part with, any or all of theInformation, including Information pertaining your Digital Current Account (includingpersonal sensitive data or information), whether provided directly by you or otherwise, withany other third parties engaged by the Bank or with whom the Bank has business relationship,as may be required/permitted by any law, rule or regulations or as required by the Bank andthe Customer shall not hold the Bank or its agents/representatives liable for using/sharingsuch information.
• The Customer declares and confirms that the Bank shall be entitled to rely on all/anycommunication, information and details provided on the electronic form and all suchcommunications, information and details shall be final and legally binding on the Customerand the Customer agrees to indemnify the Bank for any loss or damage cause to the Bank onaccount of Bank placing reliance on such communication/information

Operational Conditions for Digital Current Account

• The Customer must complete the application form and provide the informationrequested by the Bank. The Bank reserves the right to withhold the application formfor reasons such as errors in the application, failure of address verification, or othercriteria established by the Bank's internal policies. The Customer shall be required tocomplete the application form and provide thedetails requested by the Bank.
• Opening of Digital Current Account is subject to verification, and the Bank reservesthe right to reject the application form /request for opening Digital Current Account without providing any reason to the Customer.
• The Digital Current Account should be used to route transactions for business andcommercial purpose only.
• The Bank may levy fees and charges on the Digital Current Account as per schedule of charges duly placed on the website of the Bank.
• The Digital Current Account balance can be withdrawn by the Customer on demandat any time through the Digital Portal.
• The statements of accounts may be sent every month on the registered email andshall be viewed through the Digital Portal and the date of sharing the statement neednot be same on every month. If you prefer a physical passbook for your DigitalCurrent Account, please contact via the Digital Portal or [email protected]
• The Customer should carefully examine the entries made in their statement ofaccount and draw Bank’s attention to any errors/omissions/ discrepancies that maybe discovered within 7days from the date of entries falling which the same will bedeemed to be correct and accepted by the Customer.
• Cheque book facility, SMS alert facility, debit card facility for the Digital CurrentAccount will be made available to the Customer as and when requested by theCustomer through Digital Portal and charges shall be as per the schedule of chargesas duly placed on the website of the Bank.
• The Customer herewith agrees to be contacted by the Bank to receive informationwith respect to account maintenance, account transaction information, alerts,servicing their relationship with the Bank, through the Digital Portal SMS/email, etc.To ensure that you may not receive any unsolicited commercial calls please contactyour telephone service provider for registration in the National Do Not Call Registerof Telecom Regulatory Authority of India (TRAI). If, however, you still receive anyunwelcome call, please write to us at [email protected] indicating, if possible, thetelephone number from which the call was made.
• The Customer will keep the Bank informed at all times, of any change in theircommunication address and business details or any other personal information andauthorize the Bank to update the change in the Bank’s record. The Customer will besolely responsible for ensuring that the Bank has been informed of the correctaddress for communication and any changes/corrections in the Customer'spersonal information or communication details.
• The Bank reserves the right to change, modify or amend the Digital CA Terms and theformalities/procedures for opening Digital Current Account periodically or from timeto time, and the Customer shall be responsible for regularly reviewing such changes, modifications or amendments as may be hosted/published on the website or on theDigital Portal.
• The Bank disclaims and you release Bank from any liability for any unauthorized useof your Digital Current Account and for any loss or damage incurred directly orindirectly by you as a result.
• The Bank reserves the right to disclose the information about the Customer ifrequired or permitted by applicable law, at the request or order of any statutory,regulatory or judicial authority, or if such disclosure is required for the purposes ofpreventing fraud.
• The Bank shall have an absolute right to discontinue any Digital CA Services byproviding 30 (Thirty) days' notice. Such notice may be provided through the DigitalPortal or through such means as authorized by the Bank
• The Bank reserves the right to close the Digital Current Account of any Customer incase of unsatisfactory conduct or operation of such account or if the Bank is of theview that continuance of such account is detrimental to the interest of the Bank.
• Interest - No interest shall be paid on the credit balance in the Digital CurrentAccount. However, simple interest at the rate of savings account shall be paid oncredit balance of deceased Customers, from the date of his/her death till the date ofpayment to the legal heirs. In the case of death of a sole proprietor, interest willsimilarly be paid in the account of the sole proprietary firm
• UPI QR and Soundbox- The Bank shall provide you with the facility to acceptpayments instantly through a pre-issued UPI QR code. Additionally, you may requesta soundbox device via the Digital Portal, enabling real-time audio alerts for incomingUPI payments. These services are offered subject to the Bank’s terms, availability,and applicable policies.
• UPI handle for your Digital Current Account - UPI ID will be made available for yourDigital Current Account and you can use UPI Services, if you have a valid and an activeDigital Current Account with a registered mobile number. You agree and understandthat the issuance of a UPI ID including the format of the UPI Handle will be at the solediscretion of the Bank and in accordance with applicable laws.
• Refunds/Chargeback- In case of failed/returned/rejected/cancelled transactions,refund shall be processed in accordance with applicable laws and refund (if any)would be received on your Digital Current Account within such timelines asprescribed under applicable laws. However, if you erroneously process a payment toa merchant, you can notify the Bank to raise a chargeback, and the same shall beprocessed in accordance with applicable laws.
• Additional facility: The Customer may request additional banking facilities, includingbut not limited to debit card issuance linked to the current account, cheque bookissuance, , and cheque management services, by contacting the Bank through the Digital Portal or via email at [email protected]. Provision of such facilities shall besubject to the Bank’s verification, approval, and applicable terms and conditions.

Closure of Customer Account

• Customer may close their Digital Current Account by making a request on the Digital Portal.
• If the Digital Current Account is closed for reasons whatsoever by the Bank, the Bank shallprovide the option to the Customer to withdraw or transfer the proceeds (after the right of set-off, if any, of the Bank) to some other account of the Customer as per the Bank’s policy whichwill be valid discharge of the obligations of the Bank in this regard.
• The Bank may, at its sole discretion, place operational restrictions in any Digital CurrentAccount of the Customer or close such account, if the account is conducted unsatisfactorilyin the opinion of Bank or if the account does not conform to the extant guidelines of RBI.
• The Bank reserves the right to close Digital Current Account without notice to the Customerif the Bank has reason to believe that the funds are received from an illegitimate source.
• The Bank reserves the right to close any Digital Current Account of the Customer in case ofunsatisfactory conduct or operation of such account or if the Bank is of the view thatcontinuance of such account is detrimental to the interest of the Bank.
• The Bank reserves the right to terminate the use of the Digital Current Account at any time,without prior notice, if deemed necessary for business or security reasons. Such reasonsmay include, but are not limited to, the following: (i) improper use of the Digital CurrentAccount; (ii) submission of misleading or incorrect information or documents during theonboarding process on the Digital Portal (iii) failure to provide information or documents asrequired by applicable laws, including identification documents, in accordance with theBank’s internal policies or as mandated by applicable laws; or (iv) involvement in any civillitigation or criminal proceedings by any authority, court of law, or professional body.
• To ensure compliance with applicable laws and the Bank’s internal policies, the Bankreserves the right to conduct periodic reviews of the operations in the Digital CurrentAccount. These reviews will aim to identify any unusual or excessive transactions with selectMerchants, or any potential collusion with Merchants. The Bank will also monitor for anymisuse or overuse of features, offers, or programs intended to accumulate undue rewardpoints, cashbacks, or other benefits. If the Bank suspects any such irregularities based onthe usage patterns, it may take immediate restrictive actions on the operations of the DigitalCurrent Account. Such actions may include, but are not limited to, the withdrawal of featuresor benefits and the complete termination or blockage of the Digital Current Account. In the event of such actions, it shall be the Customer’s responsibility to provide satisfactoryevidence of legitimate usage of the Account and associated features or benefits reinstated,at the Bank's discretion. The Bank’s decision in this regard shall be final and binding on theCustomer.

Inoperative Account

Digital Current Accounts which have not been operated for over a period of 2 years will be categorisedas ‘inoperative’ account. However, Digital Current Account which are not operated for 10 years will be categorised as ‘unclaimed deposit Account’ as provided under RBI circular “InoperativeAccounts /Unclaimed Deposits in Banks- Revised Instructions dated Jan 01,2024”. A request foractivation of such inoperative Account has to be made by the Customer through the Digital Portalsubject to Bank’s internal policies and applicable laws.

Nomination

• The nomination facility is available in accordance with applicable laws including but notlimited to the Banking Companies (Nomination) Rules, 1985. Customer has to designate anominee (who should be an individual) while availing Digital CA Services. In case thenominee is a minor, the name of the guardian to be specified. In case a nomination facilityhas been availed by the Customer, the Bank will be discharged of its liability in regard to thefunds available to the credit of such Digital Current Account by making the payment to thenominee subject to the terms specified by the Bank, unless specifically prohibited by anorder of the Court.
• Customer shall nominate any person who, in the event of death of the Customer shallbecome entitled to the Digital Current Account proceeds and the payment thereon. If suchnomination is not made at the time of opening of Digital Current Account, it may be made bythe Customer at any time after Digital Current Account is opened, by such means as may beprescribed in Bank’s internal policies.
• In the event of death of the Customer in respect of which a nomination is in force, thenominee shall be entitled to the proceeds of the Digital Current Account of the Customer. Forthe aforesaid purpose, the surviving nominee shall make an application to the Bank,supported by all relevant documentation.
• Only one nominee is permissible for Digital Current Account and the nominee should be anindividual.
• The Customer is at liberty to change the nominee, through declaration in the appropriateform/in the manner stipulated by the Bank to revise the nomination during the maintenanceof the Digital Current Account with the Bank.
• The Customer authorizes the Bank to act upon his/her instruction regarding nomination,cancellation, or variation of the nomination in respect of the Digital Current Account. The Customer shall not hold the Bank responsible and shall indemnify the Bank on account ofany claim against the Bank for acting on the instruction of nomination given by the Customer.
• In the absence of any nominee, the Bank may retain any and all funds in Digital CurrentAccount until it establishes the identity and credentials of the successor/legal heir to theaccount holder to its satisfaction, which may include evidence in accordance withapplicable law.
• Advantages of Nomination- The Bank actively recommends that all Customers avail thenomination facility. The nominee, in the event of death of the Customer, would receive theproceeds of the Digital Current Account. The Bank may retain the proceeds in the DigitalCurrent Account until it establishes the identity and credentials of the legal heir(s) to its solesatisfaction, and the Bank reserves the right to demand and inspect requisite documentationin this regard, including a succession/legal heir certificate and/or a duly probated will.Without prejudice to the foregoing, in the event of death of a Customer, the Bank reserves theright to pursue all courses available to it under law and equity at its discretion to recover anyamounts that are payable to the Bank, from the heirs or nominees of the Customer.

Banker's Lien and Set-Off

The Bank shall have the paramount right of set-off and lien, irrespective of any other lien orcharge, present as well as future, on all the deposits held by the Customer, whether in singlename or joint name(s), to the extent of all amounts payable by the Customer arising as aresult of any of Bank's services extended to and/or used by the Customer or as a result of anyother facilities that may be granted by the Bank to the Customer.

• The Bank is entitled without any notice to the Customer to settle any indebtednesswhatsoever owed by the Customer to the Bank, whether actual or contingent, or whetherprimary or collateral, or whether joint and/or several, including without limitationindebtedness under any indemnity given by the Customer to the Bank hereunder or underany other document/ agreement, by adjusting, setting-off any balance in the Digital CurrentAccount held by the Customer with the Bank, notwithstanding that the Digital CurrentAccount may not be expressed in the same currency as such indebtedness.
• The Bank reserves the right to block, suspend, deactivate, or restrict the Customer’s DigitalCurrent Account upon receiving any notice, directive, or order from the Ministry of HomeAffairs (MHA), fraud prevention authorities, regulatory bodies, government agencies, orcourts or any enforcement authorities. This includes withholding or setting off any amountsin the account as mandated by such authorities.
• The Bank's rights hereunder shall not be affected by the Customer's bankruptcy, insolvency,death or winding-up.
• In addition to Bank's rights of set-off, lien or any other right which it may at any time beentitled whether by operation of law, contract or otherwise, the Customer authorises the Bank:
• to combine or consolidate at any time all or any of the accounts and liabilities of theCustomer with or to the Bank; and
• to apply, set-off or transfer at any time (without prior notice to the Customer) anycredit balance (whether or not then due) to which the Customer is at any timebeneficially entitled (whether singly or jointly) on any Digital Current Account, in theCustomer's name, with the Bank towards the satisfaction of any or all of theCustomer's liabilities (whether such liabilities be present or future, actual orcontingent, primary or collateral, or several or joint) under the Digital CA Terms orunder the terms of any other facilities that may be granted by the Bank to theCustomer.
• The Bank shall not be under any obligation to exercise any of its rights under this clause.

The above-mentioned rights of the Bank are without prejudice to the obligations of the Customer topay to the Bank when due all its indebtedness and without prejudice to any other rights that the Bankmay have against the Customer for recovery of outstanding from Customer to the Bank.

Auto Debit facility

You hereby agree and acknowledge that any mandate/standing instruction/auto debit/UPI autopayregistered by you on your Digital Current Account will be executed by the Bank as per applicable law.

The Bank will provide you with an online facility to withdraw any auto debit instruction at any point oftime in accordance with applicable laws following which no further recurring transactions shall beallowed for the withdrawn auto debit. The Bank will clearly communicate to you about the facility towithdraw auto debit at any point of time at the time of registration and later on whenever feltnecessary.

Customers shall be given an option to select the maximum amount allowed for auto debit facility asper applicable laws. Appropriate factor of authentication will be taken from the Customers whilesetting up the auto debit facility. Customers can pause, modify or cancel the auto debit facilityanytime and these would also entail undertaking appropriate factor of authentication.

Adding Beneficiary

Bank provides you with a facility of adding beneficiaries in your Digital Current Account inaccordance with applicable laws whereby you can register the beneficiaries by providing their bankaccount details. This would enable you to transfer money from your Digital Current Account to thebeneficiaries’ bank account.

Customers may manage beneficiaries for fund transfers, including adding, modifying, or deletingbeneficiary details, cooling off period through the Digital Portal, subject to applicable securityprotocols and verification procedures by the Bank.

Rewards

“Rewards” refer to the slice coins or any other incentive as a part of the slice reward programcredited to a customer’s account for completing eligible transactions, which may be redeemed orreversed according to the program rules and Bank’s discretion.

Eligibility and Reward Structure

• Customers who perform UPI transactions using the slice QR code are eligible to earn slicecoins equivalent to 10% of the transaction value.
• Only UPI payments with a transaction value between ₹10 and ₹2,000 (inclusive) shall beeligible for slice coins rewards program.
• The associated value of slice coins shall be credited to the Customer's Digital CurrentAccount based on the eligible transaction amount, subject to these terms.

Redemption of slice Coins

• slice coins may be redeemed for cash at a conversion rate of 100 slice coins = ₹1
• Customers may earn a maximum of 20,000 slice coins per calendar month under thisprogram.

Disqualification and Suspension of Rewards

• The Bank reserves the exclusive right to disqualify any transaction from earning slice coinsrewards without prior notice if such transactions are deemed suspicious, fraudulent, orviolate applicable laws or the Bank’s policies.
• The decision of the Bank regarding the eligibility of any transaction for slice coins rewardsshall be final and binding.

Reversal and Fortification Rights

Bank reserves the right to reverse or cancel any slice coins credited to a Customer’s Digtial CurrentAccount that remain unused, in whole or in part, at its sole discretion.

• The Bank further reserves the right to reverse any slice coins redemptions that have alreadybeen performed, if such redemptions are found to be in violation of these terms or anyapplicable laws, or if they result from erroneous or fraudulent activity or as per solediscretion of the Bank.
• Any reversal of slice coins or redemptions shall be communicated to the Customer at theearliest reasonable opportunity.

General Provisions

• The Bank may amend, suspend, or terminate the slice Rewards Program or these Terms andConditions at any time without prior notice.
• By participating in the slice Rewards Program, Customers agree to be bound by these DigitalCA Terms

Debit Card Facility

The Customer may request the issuance of a debit card linked to the Digital Current Account bycontacting the Bank through the Digital Portal or by emailing [email protected].

The Most Important Terms and Conditions (MITC) for Debit Card can be found Here

Terms for IMPS and RTGS Facility

• These terms and conditions shall govern every payment order issued by the Customer underthe IMPS and RTGS Facility ("Electronic Transfer Terms").
• The Customer understands and acknowledges that nothing contained under the ElectronicTransfer Terms shall be construed as creating any contractual or other rights against the RBI,NPCI or any participant in the payment system other than the Bank to the extent providedunder these Terms
• The Customer hereby acknowledges that the Customer has read and understood theRegulations and agrees that the rights and obligations provided therein and, in theseElectronic Transfer Terms in so far as it relates to the Customer shall be binding on theCustomer with regard to every request for transfer of electronic funds from Digital CurrentAccount under IMPS or the RTGS Facility made by the Customer.
• The Bank shall be entitled, at its sole discretion, to accept and process or reject such requestfor an electronic transfer of funds from your Digital Current Account under IMPS or the RTGSFacility. These Electronic Transfer Terms shall be in addition to and not in derogationgoverning the Regulations and/ any other regulations, circulars, orders, notifications, pressreleases, instructions issued by RBI or NPCI from time to time, including the aforesaidregulations and any practices or policies followed by the Bank from time to time.
• The Bank will have no obligations to any person including any beneficiary (or any personclaiming under or through such beneficiary) other than the Customer, for the execution of anyrequest for transfer of funds under IMPS or the RTGS Facility from their Digital CurrentAccount. All obligations of the Bank to the Customer in relation to any request for transfer offunds under IMPS or RTGS Facility shall cease upon the execution of such request by the Bank.
• The Bank shall execute a payment order for IMPS Facility requested or made by the Customerunless:
• The funds available in the Digital Current Account of the Customer are not adequateor properly applicable to comply with the payment order and the Customer has notmade any other arrangement to meet the payment obligation.
• The payment order is incomplete, or it is not issued in the agreed form.
• The Bank has reason to believe that the payment order is issued to carry out anunlawful transaction.
• The payment order cannot be executed in terms of the Regulations through the IMPSor the RTGS system as per applicable law.
• The Bank will upon execution of every payment order under IMPS or the RTGS Facility by it willbe entitled to debit the Digital Current Account of the Customer, the amount of the fundstransferred together with charges payable thereon.
• No payment order issued by the Customer shall be binding on the Bank until the Bank has accepted it.
• Disclaimers:
• Bank shall not be liable for any incomplete information provided by the Customerwhile transferring funds through IMPS or the RTGS Facility through use of Bankprovided channels or through any assisted channels, if made available by the Bank.
• The instructions issued for online fund transfer under IMPS or the RTGS Facility shallbe irrevocable, and the Customer understands that they shall not be entitled torevoke / cancel the same under any circumstances after initiating the transfer on theirDigital Current Account.
• The Customer shall solely be responsible for the correctness of all informationpertaining to the beneficiary and the transaction while availing the IMPS or the RTGS Facility.
• The Customer shall report to the Bank any discrepancy in the execution of a paymentorder under IMPS or the RTGS Facility.
• In case of any failure of transaction for reasons like server connectivity, time out,system downtime etc., the amount involved under such transfers will be restored tothe account originally debited.
• Transactions initiated through IMPS or RTGS cannot be cancelled, discontinued orstopped and become irrevocable when such instructions have been executed and/or are in the Bank's system, and the revocation of such instruction is not possible.
• The Customer agrees that they are aware that there is a risk of non-payment to thebeneficiary on the day of the transaction which may be for any reason whatsoever,including a holiday at the beneficiary's branch. The Bank or NPCI or any otherparticipant in the IMPS or RTGS shall not be liable, in any manner whatsoever, to theCustomer for any such delay.
• The Customer agrees that RBI and/or NPCI may terminate, modify, assign theprovisions of the IMPS or the RTGS Facility and the Customer shall abide by the same.

Cheque Book Facility

• Upon request of cheque book by the Customer on the Digital Portal or through the Branch,the Bank may endeavor to make the facility available to the Customer, as per the Bankpolicies and Regulations.
• Customer Eligibility: Customer must be a resident Individual/sole proprietorship having anoperational Digital Current Account.
• Customer Representations:
• The Customer agrees and acknowledges that upon request, the cheque books will bedispatched by courier /messenger/ mail or through any other mode by the Bank at itsdiscretion to the address notified by Customer for correspondence.
• The Customer agrees to preserve the cheque book issued by the Bank and in case ofloss/theft of the same are required immediately inform the Bank in writing.
• The Customer agrees that there would be sufficient funds in their Digital CurrentAccount for effecting transactions through cheques.
• The Customer agrees that the Bank shall not be liable for any consequences arisingout of non-compliance by the Bank of any instructions due to inadequacy of fundsand the Bank can at its sole discretion decide to carry out the instructions notwithstanding the inadequacy of funds without prior approval from or notice to theCustomer.
• The Customer agrees that frequent dishonor of cheques or high value cheque returnsdue to insufficient funds may lead to discontinuation of cheque books/closure ofDigital Current Account.

Governing law and disputes resolution

These Digital CA Terms will be governed by and construed in accordance with Indian laws. If a disputearises between you and Bank, our goal is to provide you with a neutral and cost-effective means ofresolving the dispute quickly. In the event of a dispute, we encourage you to first contact the Bank at+91-8048329999 or [email protected] to try resolving your problem directly with us. If the parties areunable to resolve any dispute amicably within 30 days of the notice of such dispute, the dispute willbe subject to the exclusive jurisdiction of the courts in Guwahati, Assam, India.

Auto Debit facility

The Bank shall not be liable if any transaction does not fructify or may not be completed or for anyfailure on part of the Bank to perform any of its obligations under these Terms and Conditions or thoseapplicable specifically to its services/facilities if performance is prevented, hindered or delayed by aForce Majeure event (defined below) and in such case its obligations shall be suspended for so longas the Force Majeure event continues.

"Force Majeure Event" means any event due to any cause beyond the reasonable control of the Bank,including without limitations, unavailability of any communication systems, breach, or virus in theprocesses or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of god, civilcommotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government,computer hacking, unauthorised access to computer data and storage devices, computer crashes,malfunctioning in the computer terminal or the systems getting affected by any malicious,destructive or corrupting code or program, mechanical or technical errors/failures or power shutdown, faults or failures in telecommunication etc.

Indemnity and Limitation of Liability

• You agree that you shall indemnify and hold the Bank harmless against all actions, claims,demands, proceedings, losses, damages, costs, charges and expenses whatsoever whichthe Bank may at any time incur, sustain, suffer or be put to as a consequence of or by reasonof or arising out of providing any of the services or due to any negligence/mistake/misconducton my part or breach or non-compliance by you of any of the Terms relating to any of theservices or by reason of the Bank in good faith taking or refusing to take action on anyinstruction given by you.
• The Bank will not be liable for any connectivity, network or data issues leading to non-completion or wrong/ false/incomplete information being provided by the Customer leadingto the incompletion of their application for opening of Digital Current Accounts.
• Under no circumstances the Bank will be liable to the Customer for any indirect, incidental,consequential, special or exemplary damages in connection with the Digital CurrentAccount.

Grievance Redressal

• Bank has a clearly defined grievance redressal process for speedy and effective redressal ofcustomer grievance. For registering grievances, kindly escalate the complaint/grievance onthe Digital Portal of the Bank.
• Any complaint, dispute, or grievance in relation to the Services should be addressed to theBank, in accordance with the Bank's Grievance Redressal Policy

Miscellaneous

• Insurance: All Bank deposits are covered under the insurance scheme offered by DepositInsurance and Credit Guarantee Corporation of India (DICGC) subject to certain limits andconditions. The details of the insurance cover in force will be made available to the Customer. The DICGC insures all deposits such as savings, fixed, current, recurring, etc. deposits except the following types of deposits:
• Deposits of foreign Governments
• Deposits of Central/State Governments
• Inter-bank deposits
• Deposits of the State Land Development Banks with the State co-operative bank
• Any amount due on account of and deposit received outside India
• Any amount, which has been specifically exempted by the corporation with theprevious approval of RBI.

Each Customer in the Bank is insured up to a maximum of Rs. 5,00,000 (Rupees Five Lakh)for both principal and interest amount held by him/her in the same right and same capacity.

The deposits kept with the Bank are aggregated for the purpose of insurance cover and amaximum amount up to Rupees Five lakh is paid. For example, if a Customer had an accountwith a principal amount of Rs. 4,95,000 plus accrued interest of Rs. 4,000, the total amountinsured by the DICGC would be Rs. 4,99,000. If, however, the principal amount in thataccount was Rs. Five lakh, the accrued interest would not be insured, not because it wasinterest but because that was the amount over the insurance limit.

• Modification: Bank has the absolute discretion to amend or supplement any terms andconditions at any time without prior notice by notifying through posting on the Bank websiteor through any other means or through the Digital Portal as Bank may deem fit which willconstitute sufficient notice and such amendments or supplements will be binding on theCustomer. Customer usage of new functionalities or features notified or made available willbe treated as acceptance of terms and conditions applicable thereof.
• Assignment: The Customer agrees and understands that the services provided by the Bankare neither transferable nor assignable to any party.
• Compliance with Laws: The Customer will solely be responsible for ensuring full compliancewith all the applicable laws and regulations in any relevant jurisdiction in connection withestablishment of their Digital Current Account with the Bank. The Customer agrees to abideby and be bound by all applicable rules/ regulations/ instruction/ guidelines issued by theRBI, the Common Reporting Standards (CRS), FATCA and any other governmental orregulatory authority, in force from time to time.
• Entirety of the Terms: These Digital CA Terms, which includes along with any agreements,annexures, exhibits, or any additional service terms applicable to the Digital CA Services,which are incorporated by reference, constitute the entire terms between the Bank and youregarding the subject matter hereof.
• Severability: If any portion of these Digital CA Terms are found to be unenforceable, theremaining portion will continue to remain in full force and effect.
• No Waiver: If the Bank fails to enforce any part of these Digital CA Terms, a waiver will not beconsidered.