Grievance Redressal Mechanism


Dear Customer

If you have any grievance or complaint, please contact the officials at your nearest branch. You may also use the Complaint Box, Complaint Book available at branch for submitting your complaints.

Please use the following escalation matrix, if your grievances remain unresolved.

LEVEL 1: Branch Manager / PHONE BANKING NUMBER / CUSTOMER CARE CENTER.

Please contact the Branch Manager at your nearest branch office or contact our Phone Banking Officer at 1800-121-1905 or send email to customercare@nesfb.com

LEVEL 2: NODAL OFFICER

If you are not satisfied with the response received from the branch / phone banking / customer care center or if you don’t receive a response within 7 working days, you may call or write to the nodal officer at the address and contact details provided below.

FUNCTIONARY NODAL OFFICER
NAME Mr. Gunajit Bayan
EMAIL ID gunajit.bayan@nesfb.com
TELEPHONE NUMBER 0361-7180001
MAILING ADDRESS NORTH EAST SMALL FINANCE BANK
  FORTUNE CENTRAL, BASISTHA ROAD,
  1st & 3rd FLOOR, BELTOLA, GUWAHATI – 781028
AREA OF OPERATION ASSAM, ARUNACHAL PRADESH, MANIPUR, MEGHALAYA, MIZORAM, NAGALAND, NORTH BENGAL, SIKKIM AND TRIPURA
   

 

Escalation to Banking Ombudsman

Please note that the first point of contact for Redressal of your complaints is Bank itself. If you are not satisfied with our Grievance Redressal or if your grievance is not redressed by the Bank within 30 days of submitting your grievance, you may approach Banking Ombudsman at per below:

Banking Ombudsman Scheme:
https://rbidocs.rbi.org.in/rdocs/Content/PDFs/67933.pdf